Shipping & Refund Policy. Craft integrity & care.
Effective Date: August 2026 • Published by Cibru Interactive (cibru.in) • Brand Entity: ADORR (Luxury Assamese Couture & Traditional Crafts)
1. ADORR Luxury Couture & Crafts — Shipping & Delivery
For purchases made through our luxury fashion house ADORR (adorr.in), all in-stock items are carefully inspected, packaged, and dispatched from our atelier in Sualkuchi, Assam within 24 hours:
- Complimentary Shipping within Assam: We offer complimentary insured shipping on all orders within Assam with no minimum purchase required. Standard shipping charges apply for deliveries to other Indian states.
- Official Logistics Partner: Deliveries are handled exclusively via Blue Dart Express Logistics with real-time Air Waybill (AWB) tracking.
- Delivery Zones & Transit Timelines:
- North East States: 1–3 business days
- Nearby States (West Bengal, Bihar, Jharkhand, Odisha): 3–5 business days
- Metro Cities: 5–7 business days
- Rest of India: 7–10 business days
- International Shipping: International shipping is coming soon as we expand ADORR to global patrons.
2. ADORR Return, Refund & Replacement Policy
Because our collections are handcrafted with deep respect for the heritage, craftsmanship, and handloom traditions of Assam and Northeast India, our items are delicate and artisanal:
Due to the artisanal and limited-edition nature of our jewelry, these pieces have no return policy. Jewelry qualifies for replacements only if there is an authentic manufacturing defect. A continuous, unedited unboxing video is strictly required to verify the defect within 7 days of delivery.
Returns and replacements are accepted within 7 days of delivery under strict conditions. A continuous unboxing video showing the defect is strictly required. Garments must be in their original, unworn, unwashed state with all original tags intact. No returns or replacements will be accepted if the clothing has been stretched, altered, or damaged after delivery.
To initiate a request, email support.adorr@gmail.com or raise a request via your account order details within 7 calendar days of delivery with your unboxing video attachment.
3. Refund Processing & Settlement Timelines
Once your returned garment is inspected and approved at our Sualkuchi atelier:
- Payment Mode: Refunds are processed back to the original method of payment (Card, UPI, Netbanking) via our secure gateway partner, Razorpay.
- Settlement Timeline: Once approved and initiated, refunds typically reflect in your account within 5 to 7 business days.
- Order Cancellation: Orders can be cancelled prior to dispatch directly from your account or by emailing support.adorr@gmail.com immediately.
4. Android Apps & Digital In-App Purchases
For digital Android applications published by Cibru (such as Pro unlocks or theme purchases for Secure PC Keyboard, Crazy Downloader, Mythical Affirmation, TorahTone, Export Chat Reader, or Focus Timer):
- Google Play Store Governance: All in-app billing transactions and recurring subscriptions are governed by the official Google Play Refund Policy.
- 48-Hour Google Play Window: Purchases made within 48 hours can typically be requested directly via Google Play Order History.
- Direct Developer Support: If you experience technical faults with an in-app upgrade after the 48-hour window, contact support@cibru.in with your Google Play GPA order transaction number. We review eligible requests under Google Play rules and mandatory consumer law.
5. Transit Damage or Defective Delivery
In the unlikely event that your package arrives damaged or missing items, please notify us within 48 hours of delivery with continuous unboxing video proof at support.adorr@gmail.com.