Governed by Cibru Interactive (cibru.in) • Lead Developer: Krishna Moni Borah • Release: Brand v2.0
Core Privacy & Data Invariants
Customer data is strictly encrypted using AES-256 at rest and TLS 1.3 in transit.
Zero sharing or selling of customer names, addresses, or phone numbers to third-party ad brokers.
Payment processing is completely tokenized through PCI-DSS Level 1 certified gateway (Razorpay).
Client services and privacy requests managed directly via support.adorr@gmail.com and privacy.adorr@gmail.com.
# Privacy Policy
> **Website Route:** [`/privacy`](https://adorr.in/privacy)
> **Entity:** ADORR (Luxury Assamese Couture & Traditional Crafts)
> **Last Updated:** Current Website Version
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## Overview
ADORR is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
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## Privacy Commitments & Details
### 1. Information We Collect
We collect personal information you provide when placing an order, creating an account, or subscribing to our newsletter. This includes your name, email address, shipping address, billing information, and phone number. We also collect browsing data and cookies to improve your shopping experience.
### 2. How We Use Your Information
Your information is used to process orders, communicate order status, personalize your experience, and send promotional communications (with your consent). We do not sell your personal information to third parties.
### 3. Data Security
We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL technology. Access to your data is restricted to authorized personnel only.
### 4. Cookies & Tracking
We use cookies to remember your preferences, understand site usage, and deliver targeted advertisements. You can manage cookie preferences through your browser settings.
### 5. Return & Replacement Policy
For traditional jewelry, we do not accept returns; only replacements are available within 7 days of receiving the item. For clothing, returns or replacements are accepted within 7 days of delivery under strict conditions, requiring a continuous unboxing video showing the defect. No returns or replacements will be considered if no defect is shown in the unboxing video, or if the clothing has been stretched or damaged after delivery.
### 6. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at **privacy.adorr@gmail.com**. We will respond within 30 days.
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## Contact & Grievance Redressal
For privacy enquiries, data deletion requests, or questions regarding personal data handling:
- **Email:** privacy.adorr@gmail.com
- **Customer Care:** support.adorr@gmail.com
- **Registered Atelier / HQ:** Sualkuchi Cluster HQ, Kamrup, Assam, India