Customer Support & Assistance — EVON | Cibru

Support and Contact | EVON · CIBRU **CIBRU · EVON** # Support and Contact **EVON · com.evon.app** **Effective Date**: October 20, 2026 **Developer**: CIBRU · **Support Email**: support@cibru.in **Postal Address:** Kakojan, Jorhat, Assam - 785107, India If you encounter technical difficulties, have billing questions, or need data privacy assistance, our support team is here to help. ## 1. Technical Assistance When reporting a technical streaming issue, please provide: - EVON app version and Android OS version. - Host and receiver device models. - Network environment (Shared Wi-Fi Network or Mobile Hotspot). - Selected stream quality and frame rate. - A description of the symptom or any displayed error message. *Note: Never send passwords, private screen content, or sensitive credentials.* ## 2. Subscriptions & Billing For Weekly, Monthly or Annual plan inquiries or developer refund assistance, including requests after 48 hours from purchase: - Email support@cibru.in. - Include your Google Play Order Number (e.g., `GPA.XXXX-XXXX-XXXX-XXXXX`) found on your Google Play Store email receipt. - Manage or cancel renewal in Google Play Subscriptions using the purchasing account. Cancel before the trial expires to avoid its first recurring charge. We recommend acting at least 24 hours before the trial ends as a precaution, not as a separate Google Play deadline; the exact deadline and terms shown by Google Play control. Refund eligibility is subject to Google Play rules and applicable law; see Subscriptions, Cancellation and Refunds. ## 3. Referral Program & Unsync For referral attribution inquiries, please include your referral invite link or public referral code. To cleanly disable referral sync without contacting support, visit our Referral Unsync Page from your Android device. ## 4. Privacy & Data Deletion For access, correction, deletion or retention requests, email support@cibru.in and specify referral records, purchase verification or both. Use a public referral code or Google Play order number; never send raw purchase/session tokens or payment credentials. Ask us to confirm removal and explain any retained records and retention period. We receive your email address and request contents to provide assistance. See the Privacy Policy, Data Deletion Guide and Purchase Data Deletion. In-app sync pauses affect only the installation where they were chosen. Retry failed deletions through the same deletion control online before clearing storage. Uninstalling, deleting data, contacting support or earning referral VIP does not itself cancel Google Play renewal or issue a refund. © 2026 CIBRU · support@cibru.in

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