Customer Support & Assistance — Document Resizer | Cibru

Support & Contact | Document Resizer · CIBRU CIBRU · Document Resizer com.documentresizer.app # Support and Contact **Document Resizer** · Android package: `com.documentresizer.app` Operated by CIBRU · Updated: October 20, 2026 We are here to assist with technical troubleshooting, bug reports, subscription inquiries, and data privacy requests. ## Direct Email Support For all inquiries, contact our central developer support team: support@cibru.in Email Support Team → ## How to Prepare Your Support Request ### 1. Technical Assistance & Processing Issues To help us diagnose and resolve processing problems efficiently, please include: - Your app version, Android version and device model. - Document format (JPEG, PNG, WebP, PDF) and approximate initial file size (e.g., 5 MB). - The target dimensions or file size you were aiming for. - A detailed description of the error or unexpected result. - *Privacy Reminder:* Please **do NOT attach confidential identity documents** (passwords, national ID numbers, financial statements) to emails. If necessary, provide a generic sample image exhibiting the issue. ### 2. Billing and Subscription Inquiries For inquiries regarding Google Play subscription activation, purchase verification, or refunds, please include: - Your **Google Play Order Number** from your email receipt (format: `GPA.XXXX-XXXX-XXXX-XXXXX`). - The date of the transaction. - A description of the problem and any error message; confirm for yourself that Play uses the purchasing account. - No separate CIBRU purchase login is required. Do not send your Google password/email, purchase tokens, verification codes, card details or private documents for routine support. To stop renewal charges, follow the Google Play cancellation instructions. Cancellation, refund requests and data deletion are separate actions. Trials apply only when explicitly offered by Play; review the disclosed end date and cancel before conversion if you do not want the paid plan. For refunds, use Google Play's refund request process or email us with the receipt reference. Approval depends on Play's policy and applicable law. ### 3. Privacy and Data Deletion Requests For formal requests regarding data access, rectification, or complete server record deletion: - Use subject line: `Document Resizer — Data Deletion Request`. - Include your referral code if available, or say that you cannot access it. A referral code/order reference helps locate a record but is not proof of ownership. - Review our Data Deletion Instructions and Purchase Data Deletion pages. If an in-app deletion action is unavailable or fails, email support@cibru.in. We may need proportionate verification. This website has no automatic server-deletion form. Support turnaround and support-message retention are still to be confirmed for this publication draft. ## Document Acceptance Notice Document Resizer is an independent software tool and is **not affiliated with any government agency, educational institution, testing agency, or employer portal**. While the app provides dimension and compression presets, we cannot guarantee acceptance of any uploaded file by third-party portals. For official submission criteria, please consult the receiving organization directly. © 2026 CIBRU. All rights reserved. Support: support@cibru.in

Customer Support. Direct developer assistance & resolution.

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