Data Deletion Policy. Transparent control over your information.

Data Deletion Instructions | Document Resizer · CIBRU CIBRU · Document Resizer com.documentresizer.app # Request Data Deletion **Document Resizer** · Android package: `com.documentresizer.app` Operated by CIBRU · Contact: support@cibru.in · Updated: October 20, 2026 Files, referral profiles and purchase verification records have separate deletion routes. A website visit or email draft does not itself delete server records. This guide describes the implemented request scope and its limits; it does not certify legal compliance. ## 1. Deleting On-Device Documents and Local Data Document processing is local. To remove local copies: - **Clear Inactive Working Files:** Open Document Resizer → **Settings → Clear Temporary Files**. The app attempts removal of inactive workspaces and sharing copies. The current workspace can remain, and deletion failures are not an assurance of secure erasure. - **Clear Processing History:** Open Document Resizer → **Recent History → Clear History**. This deletes the local history list. - **Wipe Local App Storage:** Use **Android Settings → Apps → Document Resizer → Storage → Clear Storage / Clear Data**, or uninstall. Labels vary. The configured cloud-backup and device-transfer rules exclude job workspaces and referral/purchase preferences; other settings and custom presets may be restored. Local removal also removes saved sync choices and referral sessions, so complete any desired server-deletion request first if you can. - **Delete Exported Files:** Use Files, Gallery or your chosen cloud provider to remove saved copies. Manage already-shared copies with their recipient. Clearing history only removes its list; it does not delete exported documents. ## 2. Referral Deletion Scope and In-App Availability Open **Get Free Premium → Delete referral data**, read the warning and confirm online. The app saves sync-off and deletion-pending state, cancels its current referral work and removes local referral access before contacting the service. If saving that state fails, the app cannot confirm a persistent pause or server deletion; retry. Otherwise the pause survives app restarts, and Enable Referral Rewards is blocked until deletion succeeds. A failed request or unavailable configuration/session does not confirm server deletion. Retry the deletion control online or use email; reopening the screen does not finish or abandon a pending request. The online request uses the existing Supabase authentication session and app identifier; the deletion endpoint does not require a new Play Integrity proof or a new referral registration. On successful server deletion: - The app-specific referral profile, associated installation records, related referral events and request-protection records are removed. Links from other installations to this profile are cleared; other users' already-earned aggregate rewards are preserved. - The app clears local referral preferences, including cached code, counts, reward state and referrer details, and keeps syncing disabled. The separate Supabase authentication session/identity and other CIBRU apps' data are not deleted by this app-scoped request. Ask support separately about whole-account deletion. - An app-scoped hashed user marker and any registered device pseudonym are retained for 90 days to block immediate repeat claims; repeated deletion can extend that period. They become eligible for the next successful cleanup, not guaranteed removal at exactly 90 days. These hashes are pseudonymous data. After successful deletion, reopening Get Free Premium still leaves sync off. A fresh **Enable Referral Rewards** action is required to contact the referral service again. It does not recover the deleted referral code or rewards, and the retained deletion markers can prevent a new profile or claim. If the session is lost or cannot be refreshed, contact support rather than assuming local clearing deleted the server record. ## 3. External Data Deletion Route (Email Request) If you have uninstalled the app, lost your device, or prefer to submit a manual deletion request, you can email our privacy team directly: Send an email to: **support@cibru.in** Subject line: **Document Resizer — Data Deletion Request** In your message, please state that you request deletion of your Document Resizer profile and associated records. If you remember your referral code, you may include it to help locate your record. If you have no referral code or cannot open the app, say so; you can still request help. A code locates a record but is not proof of ownership. We may request proportionate verification. Do not send private documents, passwords, authentication/purchase tokens or card details. Ask for app-scoped referral deletion or, if intended, whole-account deletion. Support must verify the request and explain the outcome and any retained data. A fixed support turnaround, backup expiry and additional retention exceptions have not been confirmed for this publication draft; these operational details must be finalized before publication. ## 4. Purchase Verification Data Paid Google Play subscriptions and verification records are handled separately from referral records. To learn how to delete verification records, review our dedicated Purchase Data Deletion page. Uninstalling, clearing local data or using Unsync does not delete a server profile. Unsync turns off future referral sync and clears cached local reward state; canceled late responses cannot restore it, but already-sent requests may have reached the server. Reopening the screen does not re-enable sync: a fresh Enable Referral Rewards action is required, and unfinished deletion blocks re-enabling. The existing authentication session remains for a deletion request. After local storage removal, recovery is not guaranteed. **Important Warning Concerning Subscriptions:** Deleting referral data, clearing local application storage, or uninstalling Document Resizer does **NOT** cancel an active Google Play subscription. Google Play manages billing independently. To stop recurring subscription charges, you must cancel directly via Google Play Subscriptions. ## 5. Questions and Contact For further questions regarding our deletion procedures or data protection practices, please contact support@cibru.in or review our Privacy Policy. © 2026 CIBRU. All rights reserved. Support: support@cibru.in