Customer Support & Assistance — Crazy Downloader | Cibru

Support & Contact | Crazy Downloader · CIBRU CIBRU · Crazy Downloader com.crazydownloader.app # Support and Contact **Crazy Downloader** · Android package: `com.crazydownloader.app` Operated by CIBRU · Effective Date: October 20, 2026 We are here to assist with technical troubleshooting, bug reports, subscription inquiries, and data privacy requests for Crazy Downloader. ## Direct Developer Support For all inquiries, contact our central developer support team: support@cibru.in **Publisher:** CIBRU (Proprietorship owned and operated by Krishna moni Borah) **Postal Address:** Kakojan, Jorhat, Assam - 785107, India **Official Website:** cibru.in Email Support Team → ## How to Prepare Your Support Request ### 1. Technical Assistance & App Issues To help us diagnose and resolve issues efficiently, please include: - Your exact Android version (e.g. Android 13, 14, 15) and device model (e.g. Samsung Galaxy, Google Pixel). - App version code (found in Settings or About screen). - A detailed description of the error or unexpected behavior, and steps to reproduce. - *Privacy Reminder:* Share a public example URL only if you are authorized to share it. Redact private media, cookies, tokens, personal details, and signed URL parameters from screenshots or logs. We cannot inspect on-device media or download history remotely unless you choose to send information. ### 2. Billing and Subscription Inquiries For inquiries regarding Google Play subscription activation, purchase verification, or refunds, please include: - Your **Google Play order number**, beginning with `GPA.`, from the Play receipt or order history. `GPA.xxxx-xxxx-xxxx-xxxxx` is an illustrative format. - The plan (weekly, monthly, or annual), transaction date, amount, and currency, plus the issue or error shown by the app. - Use the purchasing account in the Play Store when restoring or managing a subscription. You do not need to send us your Google account email as a routine first step. - *Security Notice:* **Never send passwords, one-time codes, PINs, card details, session cookies, purchase tokens, or Play Integrity tokens.** An order number helps locate a charge but is not, by itself, authorization for account changes or deletion. For cancellation, open Google Play Subscriptions using the purchasing account and complete **Cancel subscription** for Crazy Downloader. Uninstalling, clearing app storage, deleting verification data, or turning referral sync off does not stop billing. For a refund within 48 hours of a charge, use Google Play's refund request flow; after 48 hours, email support for review. See the Subscriptions & Refunds Policy for eligibility, trial, and renewal details. If a completed purchase is not activating Premium, use **Restore Purchases** in Settings > Purchase & Referral Data or the upgrade screen while online. A found purchase still needs successful backend verification; pending payments do not unlock access. Restoring also resumes a saved purchase-sync pause and can recreate verification records. Clearing storage or reinstalling removes that local pause and can permit automatic verification again; neither is a substitute for a server deletion request. Missing products, unavailable trials, or verification errors can reflect account eligibility, network conditions, or incomplete release/backend configuration. Sample product/base-plan IDs and test AdMob IDs are configurable placeholders, not evidence of live sales, production ads, or a working server. ### 3. Privacy and Data Deletion Requests For requests regarding data access, correction, or deletion: - Use subject line: `Crazy Downloader — Data Deletion Request`. - Include your referral code if inquiring about referral records. - Review our Data Deletion Instructions and Purchase Data Deletion pages. We review requests and establish authority before making server-side changes. Do not post a referral code or order number publicly. If the app's deletion action is unavailable, fails, or you no longer have the app, email support. A successful local cache clear or opening a policy page does not confirm backend deletion; support will explain the scope, any legally required or anti-abuse retention, and the outcome. No fixed deletion completion time is promised here. To stop referral participation on this installation, see Unsync Referral. Unsync removes local referral access but leaves server records for a separate deletion request. It does not disable Google Play Billing, AdMob, or user-requested source-platform connections. © 2026 CIBRU. All rights reserved. Operator: Krishna moni Borah · Kakojan, Jorhat, Assam - 785107, India Support: support@cibru.in · cibru.in

Customer Support. Direct developer assistance & resolution.

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