Customer Support & Assistance — EchoBridge | Cibru

Support and Contact - EchoBridge | CIBRU # Support and Contact EchoBridge · Operated by CIBRU Effective date: October 20, 2026 · Version 1.2 EchoBridge is operated by **CIBRU**. For technical help, billing questions, referral problems, privacy requests or complaints, email support@cibru.in. **Postal Address:** Kakojan, Jorhat, Assam - 785107, India. ## Technical help Include your Android and Windows versions, EchoBridge version, a description of the problem and the steps that caused it. For connection issues, check that both devices are on a suitable local network, the Windows companion is running, the selected audio devices are correct and microphone permission is granted when needed. Virtual audio routing may require a separately installed compatible driver. Free users can stream only while EchoBridge is in the foreground; audio pauses in the background or when the screen locks. The free tier also prompts after approximately 45 minutes of continuous foreground use. Active verified paid Premium or referral VIP access enables background streaming and removes the listening check and in-app ads. Device, battery and network restrictions still apply. ## Purchases and refunds USD reference plans: **Weekly $0.49/week, no trial, billed immediately**; **Monthly 3-day eligible free trial, then $1.49/month**; **Annual 7-day eligible free trial, then $14.99/year**. Google Play confirms localized prices and trial eligibility; without an eligible trial, billing starts immediately. All plans auto-renew until cancelled before the trial ends or the next renewal. We recommend at least **24 hours** in advance to complete and check confirmation; this is not an additional cancellation cutoff. If you paid but do not see Premium, check the Play Store account and explicitly tap **Restore Purchases** with internet access after any deletion finishes. This resumes both saved purchase/referral sync pauses before the Play result, even if no paid purchase is found. It may create a new anonymous referral session after credentials were deleted, but does not recreate deleted rewards. Include the Google Play order ID (format `GPA.XXXX-XXXX-XXXX-XXXXX`, including any renewal suffix), purchase date, plan and issue in a support request. Cancel using **Play Store → profile → Payments & subscriptions → Subscriptions → EchoBridge → Cancel subscription**, or https://play.google.com/store/account/subscriptions. Sending an email, unsyncing or deleting app data does not cancel billing. Within **48 hours** of purchase, use the Google Play refund request. After 48 hours or if the flow is unavailable, email support@cibru.in for review. Refund approval is subject to Google's policy, circumstances and applicable law. See Subscriptions, Cancellation and Refunds. ## Referrals Include your referral code, approximate installation or referral date and the issue shown in the app. Do not send another person's private information. Credits require successful server verification; sharing or clicking a link alone is insufficient. See Referral Rewards Terms. ## Privacy and deletion See Privacy Policy, Data Deletion, Purchase Data Deletion and Unsync. State which records your request concerns. We may need to verify your authority before disclosing or deleting information. An app acknowledgement does not establish deletion of all service-side accounts, logs or backups; ask support for scope and retained records. Do not send passwords, pairing PINs, full payment-card details, raw purchase tokens, authentication credentials or private audio. Review screenshots and logs before attaching them. © 2026 CIBRU · support@cibru.in Privacy · Terms · Subscriptions and refunds · Referrals · Data deletion

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