Customer Support & Assistance — Secure PC Keyboard | Cibru

Support & Contact | Secure PC Keyboard · CIBRU CIBRU · Secure PC Keyboard com.securepckeyboard.app # Support and Contact **Secure PC Keyboard** · Android package: `com.securepckeyboard.app` Operated by CIBRU · Effective Date: October 20, 2026 We are here to assist with technical troubleshooting, bug reports, subscription inquiries, and data privacy requests for Secure PC Keyboard. ## Direct Developer Support For all inquiries, contact our central developer support team: support@cibru.in **Publisher:** CIBRU (Proprietorship owned and operated by Krishna moni Borah) **Postal Address:** Kakojan, Jorhat, Assam - 785107, India **Official Website:** cibru.in Email Support Team → ## How to Prepare Your Support Request ### 1. Technical Assistance & App Issues To help us diagnose and resolve issues efficiently, please include: - Your exact Android version (e.g. Android 13, 14, 15) and device model (e.g. Samsung Galaxy, Google Pixel). - App version (from Android Settings → Apps → Secure PC Keyboard) and connection mode: Bluetooth, USB/ADB or local network. - A detailed description of the error or unexpected behavior, and steps to reproduce. - If relevant, whether Clipboard Sync with PC is on and the PC operating system/companion version. The voice shortcut invokes Windows+H on the PC; PC microphone and dictation settings control speech processing. - *Privacy Reminder:* Do not attach private typed/clipboard content, passwords, PC PINs, certificates/private keys, session credentials, banking records or identity documents. Review and redact screenshots or logs before sending them. ### 2. Billing and Subscription Inquiries For inquiries regarding Google Play subscription activation, purchase verification, or refunds, please include: - Your **Google Play order number** from your receipt, if available. It helps locate the purchase but is not proof of ownership by itself. - The transaction date, weekly/monthly/annual plan, reason for the request and any non-sensitive error shown. - For missing access, confirm privately in Play that you are using the purchasing account, then try **Restore Purchases**. It explicitly resumes paused purchase verification and may recreate verification records. No separate CIBRU login is required and you do not need to buy again. A payment still pending in Play does not unlock Premium. - *Security Notice:* Never send card numbers, CVVs, account passwords, one-time codes or raw purchase tokens. You do not need to include your Google account email in the initial request. Cancel in **Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Secure PC Keyboard → Cancel subscription**, or use Google Play subscriptions. To help avoid the next charge, cancel at least 24 hours before a trial ends or renewal; Play's displayed dates, deadlines and terms control. Uninstalling or deleting data does not cancel billing. Google may consider refunds within 48 hours of purchase, but approval is not guaranteed. Start with the Google Play refund request process; after 48 hours or if directed to the developer, email support with the order number, purchase date and reason. See Subscriptions & Refunds for the illustrative prices, eligible trial offers and full process. ### 3. Privacy and Data Deletion Requests For data access, correction or deletion requests, you can contact us without reinstalling or buying the app: - Use subject line: `Secure PC Keyboard — Data Deletion Request`. - State whether the request concerns local data, referral records, purchase verification, a shared authentication identity or a wider scope. - Include your referral code/shared invitation link or Google Play order number if available. Note the referral code/link before Unsync clears the cached code and disables sharing. Explain if the app/session is no longer available; anonymous records may be difficult to identify. We verify authority before completing requests. - Review our Data Deletion Instructions and Purchase Data Deletion pages. Confirmed referral Unsync persistently pauses local referral access/syncing but retains the anonymous session, installation-attribution details and server profile for continuity and deletion requests. Purchase-verification deletion separately pauses purchase syncing. Merely reopening a screen does not resume either pause: explicitly enable/resume referral sync or use **Restore Purchases** for paid verification. Android's **Clear cache** alone preserves saved preferences and these pauses; Clear storage resets local choices and can lose anonymous referral access. If a deletion action is unavailable or fails, email support; you do not need to restore, resume or buy solely to request deletion. Emailing support does not itself change settings or confirm deletion. We will explain the request's scope, expected handling time, retained anti-abuse markers and outcome, subject to applicable legal deadlines. See the Privacy Policy for support correspondence and retention. © 2026 CIBRU. All rights reserved. Operator: Krishna moni Borah · Kakojan, Jorhat, Assam - 785107, India Support: support@cibru.in · cibru.in

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