Refund Policy — TorahTone
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# Refund Policy
Last updated: August 2026
Thank you for using **TorahTone**. All subscription purchases, renewals, and in-app transactions for TorahTone are processed securely through the **Google Play Store**. This Refund Policy outlines how cancellations, billing, and refunds are handled.
## 1. Subscription Management & Cancellation
- You may cancel your TorahTone Premium subscription at any time directly through your Google Play account settings.
- Upon cancellation, your subscription will remain active and you will retain full access to all Premium features until the end of your current billing cycle. No further renewal charges will occur.
- **How to cancel via your Android device:**
1. Open the **Google Play Store** app.
2. Tap your profile icon in the top-right corner.
3. Select **Payments & subscriptions** → **Subscriptions**.
4. Tap **TorahTone** and select **Cancel subscription**.
5. Follow the on-screen prompts to confirm.
## 2. Google Play Refund Rules & Timeline
Because all transactions are processed through Google Play, refund eligibility and processing are governed directly by Google Play's Refund Policies:
- **Purchases made within 48 hours:** You can request a refund directly from Google Play. In most cases, Google Play provides an automated decision within 1 business day (often within minutes).
- **Purchases after 48 hours:** Under Google Play policies, subscriptions that have been active beyond 48 hours are generally non-refundable for the elapsed period, but you can cancel immediately to prevent future renewals.
## 3. How to Request a Refund via Google Play
To request a refund for a recent TorahTone subscription purchase:
1. Visit the Google Play refund portal at play.google.com/store/account on a web browser.
2. Navigate to the **Order History** tab.
3. Find your TorahTone purchase or subscription order.
4. Click **Request a refund** or **Report a problem**.
5. Select the reason for your refund request and submit the form.
## 4. Statutory Right of Withdrawal (EU & UK Customers)
If you are located in the European Union or United Kingdom, you may have a statutory right to cancel a digital purchase within 14 days. When you begin using TorahTone Premium immediately upon purchase, you acknowledge that performance of the digital service has begun. In accordance with applicable consumer laws, refund requests within statutory periods can be submitted directly via Google Play.
## 5. Defective Service & Billing Inquiries
If you experience any technical bugs, duplicate charges, or issues accessing your purchased Premium features that cannot be resolved through the app, our support team is happy to assist you:
- Please contact us at support@cibru.in.
- Include your **Google Play Order Number** (format: `GPA.XXXX-XXXX-XXXX-XXXXX` found on your email receipt) so we can quickly look up your account.
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