Refund and Cancellation Policy – Export Chat Reader
# Refund and Cancellation Policy
Export Chat Reader (package `com.exportchatreader.app`) · Effective September 1, 2026
> The base app is free and ad-supported. Optional monthly and yearly Premium subscriptions are sold through Google Play and remove ads while active.
## 1. Billing
Google Play processes all subscription payments. The app developer does not receive or store full payment-card or bank-account details. Prices, taxes, billing periods, renewal date, and any introductory offer are displayed by Google Play before purchase.
## 2. Automatic renewal
Premium subscriptions renew automatically at the price and interval shown at checkout unless canceled before renewal. Deleting the app or clearing app data does not cancel a subscription.
## 3. How to cancel
1. Open the Google Play Subscription Center while signed in with the Google Account used to purchase.
2. Select Export Chat Reader.
3. Choose **Cancel subscription** and follow the instructions.
After cancellation, Premium access generally continues until the end of the current paid period. Cancellation normally does not refund the current billing period, except where Google Play policy or applicable law provides otherwise.
## 4. Refund requests
Refund eligibility depends on timing, purchase details, Google Play policy, and applicable law. Within 48 hours of purchase, you may be able to request a refund from Google Play. After 48 hours, contact us so we can review the request and, where appropriate, process it through Google Play. Use the Google Play refund request flow or read Google Play's refund policy.
## 5. Loss of access
If a transaction is refunded, charged back, canceled immediately where permitted, revoked, or found invalid, Premium access may end. Restoring a valid purchase does not create a new charge.
## 6. Statutory rights
This policy does not limit refund, cancellation, warranty, or consumer rights that cannot be waived under applicable law. Region-specific rights may apply.
## 7. Support
For purchase problems, include the app name, purchase date, and Google Play order number, usually beginning with `GPA.`. Do not send payment-card details. Contact support@cibru.in.
Contact: support@cibru.in