Refund Policy - Focus Timer
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# Refund Policy
Last updated: August 13, 2026
Thank you for choosing **Focus Timer**. We are committed to providing a reliable, high-quality timer and digital wellbeing experience. This Refund Policy explains how refund requests are handled for subscriptions and in-app purchases processed through Google Play Billing.
## 1. Digital Purchases & Subscriptions
All in-app purchases and Premium subscriptions for Focus Timer are digital services delivered immediately upon purchase via Google Play. Because premium entitlements (ad removal, custom themes, advanced limit controls) are activated instantly, refunds are governed by Google Play purchase policies and applicable consumer protection statutes.
## 2. Google Play 48-Hour Refund Window
Within **48 hours** of a purchase, you may be eligible for a Google Play refund depending on the purchase details. Submit the request through Google Play for its review:
### How to Request a Refund via Google Play:
1. Open a web browser and navigate to Google Play Order History (or open the Google Play Store app > Profile Icon > Payments & Subscriptions > Budget & History).
2. Find the Focus Timer order you wish to return.
3. Select **Request a refund** or **Report a problem**.
4. Select the option that describes your situation, fill out the form, and submit your request.
Google determines eligibility and processing time under its current refund policies.
## 3. Developer Exceptions (Post 48 Hours)
If more than 48 hours have elapsed since your purchase, Google Play directs refund requests to the application developer. We consider refund requests on a case-by-case basis under the following circumstances:
- **Unresolved Technical Issues:** You encountered a verified technical bug or defect that completely prevented you from accessing Premium features, and our support team was unable to resolve the issue within 7 business days of receiving your report.
- **Duplicate Billing:** You were inadvertently billed more than once for the same subscription period due to a verified billing anomaly.
*Please note:* Except where required by applicable law, we may decline requests based only on change of mind after significant use, failure to cancel auto-renewal, or clearly disclosed device incompatibility.
## 4. Cancelling a Subscription vs. Requesting a Refund
It is important to understand the difference between cancelling a subscription and requesting a refund:
- **Cancelling a Subscription:** You can cancel your subscription at any time via Google Play. When you cancel, you will continue to have full access to Premium features until the end of your current billing period. Cancelling ensures that you will not be charged for subsequent billing cycles, but it does not automatically issue a refund for the current period.
- **Requesting a Refund:** A refund returns the payment made for the current billing cycle. If a refund is granted, Premium features are immediately revoked upon processing.
## 5. European Union & Statutory Consumer Rights
If you reside in the European Union or United Kingdom, you may have statutory withdrawal rights under local consumer protection regulations. When you purchase digital content or immediately available subscription services, you acknowledge that access begins immediately, and you consent to waive any 14-day statutory cooling-off withdrawal right once digital performance has commenced with your explicit consent.
## 6. How to Submit a Refund Request to Us
If you meet the developer exception criteria above and need to request a refund directly from us, please send an email to support@cibru.in with the subject line `[Refund Request] Focus Timer` and include the following required details:
- **Google Play Order Number:** The GPA transaction number found on your Google Play email receipt (format: `GPA.XXXX-XXXX-XXXX-XXXXX`).
- **Google Account Email:** The email address linked to the Google Play account that made the purchase.
- **Date of Transaction:** The date when the purchase was made.
- **Detailed Explanation:** A brief description of the issue or rationale for the refund request, including any error messages or troubleshooting steps taken.
We review all developer refund inquiries within **2 to 3 business days**. If approved, refunds are processed via the Google Play Developer Console directly back to your original payment method.
## 7. Contact Us
If you have any questions regarding this Refund Policy or need technical support before requesting a refund, please contact us at:
**Email:** support@cibru.in
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